Job Posting Board

Location - Regina
Employment Type: Full-Time, Permanent

Role Overview:

The Warranty Administrator will be responsible for processing warranty claims, providing customer service and ensuring that all paperwork is correct and submitted appropriately. Responsibilities will include the verification of all criteria as required by the factory, reconciliation of warranty receivables with payments through the appropriate accounting schedule, posting credits on the computer, resubmitting rejected claims promptly, tracking parts, arranging for the shipment of parts, and creating service department requests to perform repairs.

Duties and Respoinsibilites:
- Phone, e-mail or make pre-authorized claims for warranty authorizations contacting the manufacturer of the trailer and often the vendor of the parts. Make sure all the information required to send for the pre-authorization is collected and finalized including:
  o Send pictures and sublets when required
  o Keep all active pre-authorizations on file until claimed
  o When parts are approved to be replaced fill out the order cards with the correct information required for the service advisors and the parts order desk
  o Attach a copy of authorization to order card; provide this to the service advisors and place a copy of authorization in binder for future reference when claiming.
- Be familiar with each company’s specific requirements to complete claims – the Warranty Writer’s understanding of each company’s requirements may affect what is paid from each company. Deal with all the vendor companies as well as the unit manufacturers.
- Process all cheques for warranty
– Complete necessary paper work for accounting, making sure everything is balanced. Make adjustments on denied claims.
- Appeal any unpaid claims or denied claims that should be covered. Contact warranty sources at the manufacturers and investigate the reason for the claim being denied or not paid.
- Close work orders in IDS:
  o Make sure the jobs match the parts used, time required etc. on these work orders.
  o Process work orders with the claim sheet and the IDS printed sheet, try to meet the projected amount by management.
- Investigate parts on work orders that are not claimed or parts returned from Techs that we have not received work orders for.
- Create registrations for units, fax and file:
  o Make a copy and provide it to the Demo personnel for customer’s signature.
  o Transfer File from T# to customer name when returned with customer signature.
  o Transfer from T# to customer name when unit is sold.
- Enter date of purchase in IDS:
  o Transfer appliance information in binders as well as shared pictures when sold.
  o Transfer expired registrations into archived file.
- Collect component information sheet, scan and attach to warranty pictures as well as placing a copy in the appliance information binder.
- Make all order cards for no charge parts being sent and fill out the required forms. Each company has their own forms that need to be followed to acquire warranty. o Phone regarding the no charge parts.
- Do preparation for recalls:
  o Find which units are affected, and forward information to all service advisors.
  o Make claims when work is completed – return parts if needed for payment.
  o Keep all recalls on file for cross reference at future dates or transient customers.
- Keep road service, service advisors and PDI writers informed of authorizations, denials, or pictures required. Also, complete new Tech instructions for repairs, printing new code books as required
- Help Techs with codes and quotes:
  o Fill in codes on work orders not completed.
  o Print updated code books for all Techs in shop and road service.
  o Update Tech as to changes in parts needing to be returned (Keystone in particular).
- Keep track of all unpaid claims as they reach 90 days- most claims are paid before the 60 days unless there are extenuating circumstances.
- Keep track of information required from feedback on claims. Feedback and emails need to be checked daily. Jayco pending needs to be checked at least twice a week for updates.
- Perform jobs in a timely manner:
  o All warranty authorizations have a deadline.
  o Keep track of authorizations or they will be denied and will need to be created
again.
  o Track parts returned as warranty is not paid for the part or the labour until they are returned correctly.
  o Create claim for freight required to return parts. Not all parts are returned under the manufactures’ freight accounts.
- Apply for labour rate increases once a year from each company.
- Update all rate changes on IDS for each company- for example a US dollar change means each labor rate will change in IDS and must be updated. Jayco rate changes 4 times a year. Must be entered in IDS.
- Be productive, follow through, represent and conduct yourself in the best interest of the company
- Supply all the information they ask for that is related to the pre-authorizations
- Establish a good relationship with the warranty personnel at each company as they can help.
 

Core Competencies and Qualifications:
- 2 years experience in an administrative or similar role
- Office Administration diploma or other relevant education an asset
- You have excellent written and oral communication
- Working knowledge of Microsoft Office programs (Word, Excel, Outlook)
- Ability to prioritize workload and the flexibility to manage multiple tasks
- Ability to work in a deadline driven work setting and deal with confidential information
- You value teamwork, client service and quality in detailed work
- Well organized and have a keen sense of timeliness
- Demonstrated attention to detail
- Strong problem-solving skills

Location - Winnipeg 
Employment Type: Full-Time, Permanent

Role Overview:
The Service Writer will be responsible for scheduling service work in the service department and for selling recommended or required services to customers. He or she will act as Four Season’s first-line customer relations and service representative. The Service Writer is responsible for gathering and interpreting information on RV condition from the Service Technicians in order to advise the customer on recommended or urgently required services. They must communicate this information in a professional manner, explaining the benefits of services and the potential outcomes of postponing repairs.
 

Duties and Responsibilities:
- Document all sales repair needs on a service repair order, ensuring to report all unit symptoms as described by the customer, using specific descriptions.
- Close out repair orders on a daily basis and keep current on any units that had been delivered.
- Ensure all repair orders have a flat rate time on them before handing them to technicians.
- Greet customers and handle customer inquiries as a first-line representative.
- Prepare complete and accurate estimates of the cost of labour and parts and quote prices to customers.
- Notify all customers by telephone with additional required work and with total charges for the work.
- Explain all completed work and charges to customers and attempt to make the next maintenance appointment, if required
- Promote the sale of labour, parts and accessories.
- Develop and sustain product knowledge pertinent to the dealership at a level which can be effectively communicated to the customers and fellow employees.
- Ensure all paperwork you initiate or handle is done properly and flows in a smooth and timely manner. Make sure all repair orders are filed in the filing cabinets when necessary.
- Accurately and with detail input data on work orders. Managing work order including opening, closing and updating.
- Ensure proper and expedient handling of all customers.
- Maintain full cooperation with fellow employees to maintain a positive work environment and to maximize efficiency.
- Keep your work area clean and tidy to help maintain the dealership’s professional image.
- Quality of service delivery must be maintained to the highest possible level.
- Maintain an appointment pad and route sheet with all commitments written down.
- Represent and conduct yourself in the best interest of the dealership in a professional and safe manner.
- Treat all customer and fellow employees with courtesy and respect.
- Complete all duties and responsibilities on schedule on a continuing basis. Be productive and follow through.
- Coordinate your activities with your fellow employees for maximum efficiency and effectiveness.
- Work your assigned hours. Follow meal schedules and be available for overtime should the need arise.
- Participate in all meetings, seminars, and training sessions as requested.
- Perform any other duties as assigned by management.
- From time-to-time, you may also be given additional responsibilities or transferred to a position other than the one to which you are presently assigned.

Core Competencies and Qualifications:
- Proven experience in sales, customer relations or related positions
- Previous scheduling and coordination experience is an asset
- Excellent customer service skills
- Knowledgeable in computer applications and industry-specific software
- Excellent communication skills
- Planning and organizational skills
- Problem-solving and listening skills
- Attention to detail

Location - Medicine Hat, Regina, Winnipeg & Virden
Employment Type: Full-Time, Permanent

Role Overview
RV Technicians are responsible for performing RV unit maintenance and repair work in accordance with dealer and factory quality standards. This includes work on new units as well as customer units.

Duties and Responsibilities:
- Complete assigned work as efficiently as possible to satisfactory completion.
- Make sure all paperwork is complete and processed for each work assignment.
- Make sure you write all information correctly and legibly on repair orders so that all personnel may decipher what is needed or what has been completed on the unit.
- Write up a description of corrective parts on the repair order tech sheet.
- Complete the information required on the repair order (I.E. VIN, odometer, model, serial number of appliance) to identify unit and specifications.
- Ensure time ticket is correctly and fully completed – include repair number and employee name.
- Complete P.D.I. (Pre-Delivery Inspection). Inspect the various operations of the unit as outlined by the PDI checklist. Make a detailed list of problems and make all necessary adjustments. On a new unit, repairs must be added to the repair order by the PDI writer and claimed through the manufacturer for warranty reimbursement. On a used unit, write up a complete list of problems and give it to the PDI writer. All required repairs are to be approved by the Sales General Manager before adding them to the repair order.
- Notify the service advisor/PDI writer if the time recorded on the repair order is not sufficient before doing the repair. The customer may have been already quoted and need to be re-contacted to authorization further charges.
- Assist the Service Advisor to flag time on repair orders by giving them the repair order and your time ticket when you complete a job. The Service Advisor should flag your time at the window. On exception, the controller may give you your next job, have you punch the time ticket, and then flag your previous time while you have started your next job.
- Perform corrective repairs in accordance with factory and dealership quality control standards.
- Provide a half hour notice when your job is almost complete so the Shop Controller can get your next job and trailer ready.
- Return all warranty parts to warranty with a tag and all applicable information.
- Have the Parts department fill out special order forms when the parts are not in stock. Staple the white copy to the repair order.
- Develop and sustain production knowledge pertinent to the dealership at a level which will let you do your job correctly and timely.
- Hand in all time tickets at the end of the day, correctly and fully completed.
- Clock off a completed unit on your time ticket unit as soon as it is finished do not wait until a new unit comes is delivered to your bay.
- Show courtesy and tact at all times when dealing with others.
- Be willing to work weekends as scheduled.
- Perform any other responsibilities as assigned by management.

Core Competencies & Qualifications:
- 1 year of general mechanical, technical, or electrical repair experience
- Valid Drivers Licence
- Customer service skills a must
- Excellent communication skills
- Ability to work in a team environment
- Problem solving skills
- Accountability and dependability

Location - Virden
Employment Type: Part-time

Role Overview:
The Night Security maintains a safe and secure environment for customers and employees by patrolling and monitoring premises after business hours.

Duties and Responsibilities:
- Secure premises by patrolling property; inspecting buildings, equipment, and access points.
- Prevent losses and damage by reporting irregularities.
- Complete reports by recording observations, information, occurrences, and surveillance activities in log book.
- Ensure operation of equipment (vehicle) by reporting any operational malfunctions to management.
- Call Police or Fire Department in case of emergency, such as fire or presence of unauthorized persons.

Core Competencies and Qualifications:
- 1-3 years’ related experience and/or equivalent combination of education, training and experience
- Clear knowledge and understanding of the security function
- Excellent verbal and written communication skills, able to write clear and legible reports
- Ability to take control of emergency situations with tact and diplomacy
- Effective conflict resolution and sound decision making skills
- Possess a valid Class 5 driver’s license, and operate a motor vehicle as required

Location - Virden 
Employment Type: Full-Time, Permanent

Role Overview:
The Wash Bay Attendant should be easily motivated, energetic and take pride in whatever work they do. Job duties include cleaning the interior of RV trailers, as well as washing the exterior with the use of the automatic wash equipment, along with clean-up and detailing.

Duties and Responsibilities:
Complete a thorough detailing job to a standard our customers would appreciate. Detailers are asked to follow a cleaning/detailing checklist applicable to the type of unit as described below

Interior:

- Clean the interior of the recreational vehicles, including steam cleaning carpets, dusting, cleaning windows, kitchens, and bathrooms
- Wash the units using various cleaning solutions, equipment, and machines
- Responsible to apply material protection to leathers, vinyl and upholstery as needed

Exterior:

- Pressure wash, and use brush to clean exterior of unit
- Apply unit protection to exterior of unit, including but not limited to waxes, and solvent
- Wash the units using various cleaning solutions, equipment and machines
- Clean customer courtesy vehicles or other Four Seasons owned vehicles as required.

Core Competencies and Qualifications:

- Ability to effectively communicate verbally and in writing
- Able to work independently and with limited supervision
- High attention to detail and takes pride in their work
- High levels of manual dexterity and bodily coordination to perform an array of tasks
- Good time management
- Ability to remain standing for long periods and to bending, twist, push, pull and carry equipment and supplies
- Manual dexterity required to operate cleaning equipment including power washers and hand tools

Location - Regina
Employment Type: Full-Time, Permanent
 

Company Description

Four Seasons Sales is Canada's fastest growing RV dealer with locations in Winnipeg, Virden, Regina, and Medicine Hat. As a leader in the industry, we provide top-quality travel trailers, fifth wheels and toy haulers from North America's top manufactures. Four Seasons Sales also runs the most comprehensive Emergency Road Service program in the business. Our company is built on exceptional customer service for our clients and we are dedicated to creating a team that supports these values.

 

Role Description

This is a full-time role for a Finance & Insurance Manager at Four Seasons Sales in Regina, SK. The Finance & Insurance Manager will be responsible for obtaining financial approval for clients, overseeing insurance processes, providing prompt, courteous and excellent service for customers all the while meeting and exceeding personal sales objectives.

 

What We Offer

• Comprehensive Group Benefits package for you and your family

• Competitive wages based on your earning potential

• Paid personal leave time

• Employee Referral Program pays up to $1,000 in the first year

• Learning and development opportunities

• Flexibility in your schedule

• Fun and inclusive workplace culture

 

Duties and Responsibilities

• Professionally handle the financial aspect of a customer’s needs when purchasing a new or used RV.

• Obtain finance approval for the client.

• Give advice on relevant financial products.

• Ensure clients are given advice in order to make informed decisions.

• Sign up customers on behalf of the banks.

• Ensure deals are timeously paid out.

• Maximize profitability in terms of 2nd gross income for the dealer.

• Identify customer needs through an effective needs analysis. An F&I Advisor must evaluate each individual customer’s needs and be able to adapt to the individuals requirements.

• Apply selling skills in selling the best options to the customer from the approved bundle of products available.

• Set targets and make a goal to achieve them through regular monitoring and feedback.

• Effectively communicate with customers and all staff to avoid any costly mistakes.

• Build effective relationships with product suppliers and ensure that the offerings in terms of products are the most effective and profitable.

• Be able to pay attention to detail and keep calm and composed under pressure.

• Demonstrate active listening skills and good people skills.

• Have a passion for customer service.

• Perform administration functions effectively and ensure company policy is always adhered to.

• Any other duties as assigned by management.

 

Core Competencies and Qualifications

• Previous F&I experience at an automotive or RV dealership is a plus

• Strong understanding of dealership accounting practices

• Ability to be professional and deliver exceptional service to clients

• Strong organizational and time management skills

• Detail oriented, self-motivated, and resourceful

• Results-driven and career focused individual with a strong desire to be successful

• Committed to ongoing professional development

• A person of high integrity who is trusted by others

• Valid driver’s license

Location - Medicine Hat
Employment Type: Full-Time, Permanent

Role Overview:
The Shop Controller is in charge of scheduling and assigning work orders to RV Service Technicians. The Shop Controller will monitor, record and report overall performance, and ensure all work orders are filled out accurately before and after work is completed. The incumbent plays a major part in the operational efficiency of the service deportment.
 

Duties and Responsibilities:
- Coordinate all work to be done by RV Service Technicians in the shop.
- Make sure all work orders are completed with trailer information and necessary repair info.
- Distribute the amount of work efficiently amongst the Technicians.
- Make sure Technicians are efficiently scheduled.
- Review all tech notes, ensuring complete understanding of all repair details.
- Ensure that the scheduling of jobs is completed in proper priority sequence.
- Ensure that all work orders are completed with tech notes and the necessary order cards before returning to Service Writers.
- Attach all order cards and any other pertinent documentation to the applicable work order. (White copy when ordered, yellow copy when part is received and then filed away in appropriate
location.
- Keep service area neat, tidy, and organized.
- Advise the Loader Operator as to what trailer needs to come in next, and where to move the units currently in the shop.
- Control and monitor which trailers are on demo row.
- Creating and updating work orders on occasion.
- Accommodate and assist Technicians when needed. This involves problem solving and finding the appropriate person to assist with issues.
- Complete all other duties assigned by Management. From time-to-time, you may also be given additional responsibilities or duties.

Core Competences and Qualifications:
- Previous supervisory experiment an asset.
- Knowledge of repair and maintenance shop environment.
- Knowledge of the mechanical function as it applies to the maintenance and repair activities within the shop.
- The ability to effectively plan, implement and monitor a wide range of repairs and maintenance schedules to ensure optimum shop performance.
- The ability to develop, maintain and support collaborative and cooperative working relationships.
- Maintains awareness of current policies and procedures which affect the business.
- Possess a positive attitude in a fast paced work environment.
- Knowledge of flat rate systems.

Location - Regina, Medicine Hat, Winnipeg
Employment Type: Full-Time, Permanent

Role Overview:

Four Seasons Sales has an incredible group of motivated and creative people looking for like-minded individuals who don't shy away from a challenge. The candidate we are looking for will display excellent organizational skills, be hard working, detail-oriented, have a positive attitude and possess the ability to multi-task within a high-performance environment.

Duties and Responsibilities:
- Provide excellent and accurate product knowledge to customers
- Responsible for managing the sales process from start to finish
- Help customers make their ideal selections by building confidence and rapport
- Keep clientele informed by notifying them of a future RV product of potential interest to them
- Continually learn about product updates and inventory
- Results driven and have a desire to make a positive impact on the company’s overall success
- Maintain a professional appearance, demeanor, and attitude at all times
- Perform any other duties as assigned by management
 

Core Competencies and Qualifications:
- Previous sales experience in a similar capacity is considered an asset
- Excellent interpersonal and customer service skills
- Motivated with an ambitious and outgoing attitude
- Effective listener and communicator
- Strong observation abilities
- Great problem solving skills
- Adaptability / flexibility